The Residency Towers

My wife and I recently stayed at ‘The Residency Towers’ in Chennai for a month during our medical visit, and we couldn’t be more grateful for the exceptional service and hospitality we experienced. The staff truly went above and beyond to ensure our comfort. Mr Anand and Mr Rajesh, the Duty Managers, were incredibly attentive and ensured all our needs were met promptly and professionally. They were always approachable and ensured we had a peaceful stay. In the restaurant, Mr Manimaran and Mr Nawazish (Restaurant Managers), along with Mr Karthik, the Waiters’ Supervisor, along with all the restaurant waiting staff provided impeccable service, always greeting us with smiles and making every meal special. Ms Farah, the chef, prepared delicious and nutritious meals, which were a great comfort during our stay. Mr Anthony was friendly and efficient in the reception lobby area, handling everything easily and smiling. Mr. Imran, the Bell Boy, was always quick to assist us with luggage and any additional requests. The housekeeping team, led by Mr Gokul and Mr Iran, ensured our room was spotless and comfortable every day. Their attention to detail and prompt service made our stay even more relaxing. We also had a seamless experience with transportation. Mr Ranjith, the hotel driver, was always punctual and made our rides to the hospital comfortable and safe. Moreover, Mr Alagasundaram, the Travel Manager, ensured smooth travel arrangements throughout our stay. From arrival, Mr Ranjith went above and beyond to ensure our comfort and convenience. His punctuality, professionalism, and friendly demeanour made every journey a pleasant one. Overall, ‘The Residency Towers’ exceeded our expectations. The entire team’s warmth, professionalism, and attention to detail made our stay memorable and stress-free. We highly recommend this hotel to anyone visiting Chennai.

Real value for money and the food was excellent. The stewards at The Carnaby restaurant were extremely courteous helpful, 7 ⭐ for them. Location was prefect for some shopping. It was a perfect stay. Ipad controls of amenities and services was very useful and convenient. Love coming to Chennai for its vibrant culture, food, shopping and for its simple way of life. Long live India.

Please check out my detailed review posted on 29 September 2024. We stayed for a month with multiple bookings so that's why I'm submitting several reviews. P.S. And yes the Get Well Soon Dessert (picture attached in the detailed review) was presented by Mr Manimaran - the Restaurant Manager as I was on a medical visit and had surgery a week ago.

The location and the service. The facilities in the room were really top notch, including the tablet for control that actually worked quite well, and the well-appointed bathroom and toilet. We went for lunch at the rooftop restaurant SKY and had a mix of Asian and Indian items. The quality of the food and the taste were both exceptional, the ambience and the service were also excellent. It is a bit pricey, but definitely worth it. The staff at the reception were kind enough to hold a medication for us to be picked up by a friend two days AFTER our stay, very unusual and much appreciated.

The stay was very good and easy check in and check out was organised. The food was excellent and of good quality. The staff were extremely friendly and prompt to respond to our needs. Overall an excellent experience.